Change process with channel workers

“I really don’t know what to do now” – said my new client, looking depressed at the desk in front of him. “I’ve really tried everything.” The man was visibly affected, sitting slumped in his chair and making no secret of his perplexity. Unusual for an executive. For me, admirable … Read More

Winning isn’t good decision-making

A number of years ago I had just stepped into the Leadership Management Team of the Genuine Contact Organization and we were in a process of making some important decisions about the direction of the organization. I was learning how our systems and processes worked and was new to what … Read More

Decisions that gauge commitment to participation

The time has come to make a decision. The board is gathered and has discussed the topic several times. There is a proposal. Everyone agrees, and the topic is ready for the next steps. The person who first came up with the idea is happy to have the support from … Read More

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