Accountability is more than just blame

“When successes happen, it is because of a team. When failure happens, it is because an individual is at fault.” I heard this statement in a recent conversation about accountability in organizations. And it broke my heart…even if it’s a common perception in organizations today. In the Genuine Contact way … Read More

Defining the desired state isn’t enough

Reviewing a client’s “strategy” document recently confused me. In the introduction, it noted that the strategy document defined the desired state for the business unit in 3 years’ time. I was just starting work with the unit and this document was to help orient me to the task at hand … Read More

Hierarchy. Is it really a bad thing?

According to Merriam-Webster, the word hierarchy has five definitions: a division of angels a: a ruling body of clergy organized into orders or ranks each subordinate to the one above it, especially: the bishops of a province or nation b: church government by a hierarchy a body of persons in authority the classification of a group … Read More

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