Guidebook and Workbook
The guidebook is designed to support your learning with the self-study materials. It can be printed to have a place for taking your notes and following along with the material.
Self-Study Guidebook (COMING SOON)
Every Genuine Contact Program module includes a workbook designed to support your learning both while taking the module and as you begin working with its teachings. While each Genuine Contact Trainer can facilitate the learning of a module's teaching objectives as they wish, all workshop participants receive the same workbook to support common learning experiences. Going through the workbook again after the real time learning provides additional insights and strengthens learning in preparation for application of the learning.
Cross Cultural Conflict Resolution workbook
Pre-Work
Segment 1: Getting Ready for Your Learning
Suggested Time: 1 hour | For self-study prior to the rest of your learning
Prepare for your learning experience through a series of readiness exercises. Getting ready for your learning might not be something you’ve thought much about before. We believe taking some time before starting a workshop to get in touch with your personal readiness for learning is an important way to set the foundation for focusing and deepening your learning for the best possible outcomes.
This segment guides you through a simple exercise to focus your intention for the rest of the learning package. The video is 35 minutes and will take approximately 1 hour to view and complete the exercises.
Segment 2: Welcome to Cross Cultural Conflict Resolution
Suggested Time: 1 hour | For self-study prior to the rest of your learning
This learning segment orients you to all of the components of your learning with Cross Cultural Conflict Resolution. It gives you some tips for making the most of your learning and helps you to know what to expect through the 3 phases of your learning: preparatory work, real-time learning, and ongoing learning post-workshop.
The video is 24 minutes and will take approximately 30 minutes to view and complete the exercises.
COMING SOON
Segment 3: Conflict Prevention
Suggested Time: 30 minutes | For self-study prior to the rest of your learning
In this learning segment, we focus on strategies for conflict prevention that are beneficial to any group over time. We also look ahead to after a successful Cross Cultural Conflict Resolution process with a view to assisting people to focus on future conflict prevention.
The video is approximately 12 minutes long and will take approximately 30 minutes to view and process your learning.
Access the learning segment here.
Segment 4: How You Show Up
Suggested Time: 30 minutes | For self-study
In this learning segment, we examine the value of how you show up as a facilitator of people. More than any tool that you have in your toolkit, how you show up affects how successful you will be in this very important work. To be really good at facilitation, you’ll discover that you are required to enhance your self awareness. This requires that you do the work of learning to be consistently in genuine contact with yourself.
The video is about 15 minutes long and we recommend making 30 minutes available for this self-study.
Access the learning segment here.
Segment 5: Is a Conflict Resolution Process Really Necessary?
Suggested Time: 20 minutes | For self-study
In this learning segment, we explore a question that needs to be asked whenever someone wants to engage in conflict resolution in their organization. The question is “Is a conflict resolution process really necessary?”
The video is about 7 minutes long and we recommend making 20 minutes available for this self-study.
Access the learning segment here.
Segment 6: Working with the Individual
Suggested Time: 1 hour | For self-study
The facilitator of the cross cultural conflict resolution process initially works one to one with every individual involved. This one with one work provides the opportunity for every individual to feel heard and understood. In all situations, particularly those involving conflict, people have a deep need to feel heard and understood. They do not need to be agreed with and the facilitator needs to take great care to listen, to demonstrate understanding, yet to avoid agreeing.
In this learning segment, we present the steps to take in working with individuals.
The video is about 23 minutes long and we recommend making 1 hour available for this self-study.
Access the learning segment here.
Segment 7: Readiness for Working with the Group
Suggested Time: 45 minutes | For self-study
In this learning segment, we offer some readiness work for you for working with the group. Once you have met with everyone individually in your cross cultural conflict resolution process, you will know if it is suitable to bring the people together to continue the cross cultural conflict resolution process with the group. This learning segment offers you guidance as the facilitator and also for creating the conditions for the people you are working with to be successful with their group process.
The video is about 13 minutes long and we recommend making 45 minutes available for this self-study.
Access the learning segment here.
Segment 8: On the Subject of Safe Space
Suggested Time: 30 minutes | For self-study
In this learning segment, we’re address the subject of safe space, which might come as a surprise to you. If it has been your practice to create group rules or otherwise do what you can to create and co-create safe space for honesty in conversations, we ask you to think of doing this as creating safer space, and to leave behind any thoughts you have that you can create safe space. Can you be satisfied with knowing you are creating safer space?
The video is about 10 minutes long and we recommend making 20 minutes available for this self-study.
Access the learning segment here.
Segment 9: Five Beliefs of Genuine Contact
Suggested Time: 30 minutes | For self-study
This video’s focus is on the Five Beliefs of Genuine Contact and focuses on exploring what these beliefs are and how we at Dalar International Consultancy work with them in our work and our lives.
The video is just over 15 minutes and we recommend making half an hour available for this self-study.
Access the learning segment here.
Real-Time Learning
Segment 10: Real-Time Learning
4 x 4 hours | Facilitated Group Work Experience | Dates TBD
This live learnshop is your opportunity to work together with others in deepening your understanding about Whole Person Process Facilitation.
Facilitation method for the workshop: Whole Person Process Facilitation, designed for the learning styles of the adult learner. The workshop will be online using the meeting platform Zoom + Miro. Login details will be provided 1 hour before the start-time each week. If you would like a simple orientation to Miro, please login 10 minute prior to our start time.
Post-Meeting Work
Learning through Application
To benefit the most from your learning, we recommend using your learning from Cross Cultural Conflict Resolution as soon as possible after your real-time learning. Use it in as many life and business situations that you can find to apply it to. As recommended in Segment 1: Preparing for Your Learning, this is the time of implementing your learning, paying attention to how it unfolds, and then making adjustments to future applications based on what you have experienced and learned so far.
You can revisit your learning materials, including the recordings from the real-time learning segment, to support you in applying your learning.
The conversations happening in the Genuine Contact google group can also support you during this time. This ongoing email-based mentoring circle is a place where you can share your designs for Cross Cultural Conflict Resolution to ask for feedback and share your stories about what worked and what didn't to support your adjustments for future applications. You can access this google group through membership in the Genuine Contact Organization. White Level membership is free and paid membership levels are also available that offer additional resources and other benefits. Contact the Director of the Genuine Contact Program to learn more or sign up as a member here.
Segment 11: Real-Time Mentoring Circle
3 hours | Facilitated Group Work Experience | Date TBD
One of the things we believe in all of our training is that having ongoing learning opportunities is critical for learning retention, application of your skills, and continually growing your skills and capacities.
When you have the opportunity to gather with others who have also learned a particular skillset – to share your experiences, wisdom and insights and to ask questions where you still have more to learn – it offers all participants a possibility for ongoing and deepened learning. As part of our commitment to ongoing learning for your leadership development, you are encouraged to participate in a mentoring circle with a focus on working with Cross Cultural Conflict Resolution.
You also qualify to participate in all mentoring circles about Cross Cultural Conflict Resolution in the future. These mentoring circles are offered without any additional fees for participation. Your participation is included in your original workshop registration. Invitations to future mentoring circles are available via the Dalar International Consultancy or Genuine Contact newsletter.
Additional Resources
These additional resources are intended to support your learning and work with Cross Cultural Conflict Resolution.
The Genuine Contact Way
- Learn more about the Genuine Contact way of working
- Genuine Contact Way Developing Leadership Cards
- use the cards online for yourself and with your online meeting or workshop participants (also in: Deutsch | Español | Nederlands | Svenska)
- purchase a deck of the cards for yourself or as a gift for friends, family, workshop participants, or clients (available in Dutch, English, German, Spanish and Swedish) Order in North America | Order in Europe, South America, Asia, and Australia
Graphics & Artwork
These graphics, found in the workbook, self-study segments, and in presentations. You can download all of the graphics as 1 zip file or individually below. They are provided to you here for use in your work. You can use them both in internal documents, materials you share with your clients, and publicly. Please credit Genuine Contact when using the images.
- Storyline Diagram
- Grief Cycle
- Organizational Lifecycle
- Deep Essence Tool
- Life Nourishing Environment
- Life Depleting Environment
- Examples of Givens
- Cycle of Transformation
- Four Fold Way by Dr. Angeles Arrien
Articles
For your further learning and for sharing with your clients or people working in your organization to support their learning about Cross Cultural Conflict Resolution too. You can download the PDFs to use both as printed resources or to share digitally. Download all the documents for your use in 1 Zip file (A4 | Letter) or choose individual documents below.
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What is Cross Cultural Conflict Resolution?
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Choosing CCCR
- Processes for Reducing the Cost of Conflict
Working Resources
Samples, templates, and other materials to use when working with Cross Cultural Conflict Resolution.
Video
These bonus videos are included here to support your ongoing learning about Cross Cultural Conflict Resolution.
To access additional resources for working with Cross Cultural Conflict Resolution, join the international Genuine Contact Organization. White Level membership is free and paid membership levels are also available that offer additional resources and other benefits. Contact the Director of the Genuine Contact Program to learn more or sign up as a member here.