Accountability is more than just blame

“When successes happen, it is because of a team. When failure happens, it is because an individual is at fault.” I heard this statement in a recent conversation about accountability in organizations. And it broke my heart…even if it’s a common perception in organizations today. In the Genuine Contact way … Read More

Defining the desired state isn’t enough

Reviewing a client’s “strategy” document recently confused me. In the introduction, it noted that the strategy document defined the desired state for the business unit in 3 years’ time. I was just starting work with the unit and this document was to help orient me to the task at hand … Read More

What is Whole Person Process Facilitation?

One of our preferred methods, when we are asked to facilitate a group, is Whole Person Process Facilitation (WPPF). Our clients, whether in the private or public sector, get results from an WPPF meeting greater in both quantity and quality than they initially thought possible. WPPF creates meetings that produce … Read More

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